Please allow 2-3 business days of processing and production time for your order to ship out.

U.S orders will be shipped via USPS & FedEx, and International Orders will be shipped depending on the fulfillment center the product is from.

Average transit times to the United States from our domestic warehouse: 2-5 Business days

Average transit times to the United States from our international warehouse: 5 - 20 Business days. Average transit times to International: 15 - 45 Business days.

Some circumstances are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the shipping company's responsibility.

We provide tracking for every order. Tracking will be available once your product is shipped. Each product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products.

When you receive your tracking number, you can go here if you need help tracking your order. 

We want you to love every piece you buy at our store. If for any reason, you are not satisfied with your purchase, you have a 30-day exchange or return policy, which means you have 30 days to request an exchange or return after receiving your item.

 If you are unhappy with your order or have received a defective item, please reach out to us at support@jnayla.com, and we will be able to assist you. For any items being returned to us, you will be expected to cover the cost of shipping the item to us unless the reason for return is our error. 

You can cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@jnayla.com. The email must include "CANCEL" on the subject line. This does not guarantee a cancelation.

If you have misspelled or auto-filled your address incorrectly, reply to your order confirmation email and give us the correct information. Please notify us immediately via email at support@jnayla.com. If the address is wrong, we can correct this within 24 hours.

We inspect all merchandise manually before shipping all orders to ensure quality and accuracy. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please get in touch with us with:

- Your order number.

 - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge. 

If we still haven't managed to answer your question, please feel free to contact us, and we will do our best to reply within 24 hours.